Your digital product is live, but the results aren’t what you expected. Adoption is slow, user reviews are mixed, or key performance metrics are flat. You know things could be better, but you’re not sure where to start. This is where a UX audit becomes one of the most valuable tools at your disposal.
A UX audit is a professional, evidence-based evaluation of your existing product. It’s designed to provide clear insights into how to improve adoption and performance by identifying specific areas of friction in your user experience. At Cardinal Peak, our UX audit services deliver a comprehensive report detailing deficiencies and providing a prioritized plan for improvement.
Our UX audit process is designed to convert a deep, expert evaluation of your product into clear, concise, and prioritized actions for your team.
Contents
The Goal: From Diagnosis to a Clear Action Plan
A successful user experience audit is more than just a list of problems; it’s a strategic roadmap for success. Our process is designed to deliver four key outcomes:
- Benefit from an Expert Heuristic Evaluation: First, our experienced UX professionals conduct an in-depth evaluation. Your product’s usability, design, and overall experience are expertly assessed at the user flow, screen, and interaction levels. This heuristic evaluation identifies where the product fails to meet established usability principles.
- Pinpoint the Root Cause of User Friction: The audit pinpoints the specific deficiencies that are negatively impacting your users and your business. For each issue, we detail its severity and its potential impact on metrics like conversion, retention, and user satisfaction.
- Receive Clear, Jargon-Free Reporting: We translate our findings into a clear and concise report. You won’t receive a dense, jargon-filled document. Instead, our UX review provides digestible insights that clearly explain the “what” and the “why” behind your product’s usability challenges.
- Get a Prioritized, Actionable Roadmap: This is the most critical deliverable. We provide a prioritized list of remedies and actionable next steps. This allows your team to focus its resources on the improvements that will deliver the most significant impact, providing a clear path forward.
Conclusion: The First Step to a Better Product
Don’t guess what’s wrong with your product. A professional UX audit from Cardinal Peak provides the clarity and confidence you need to make informed decisions. It’s the essential first step in a data-driven process to improve your product, delight your users, and achieve your business goals.
Get a Clear, Actionable Plan for Your Product
Stop guessing and start improving. A professional UX audit from Cardinal Peak provides the data-driven insights and prioritized roadmap you need to enhance user satisfaction and achieve your business goals. Let’s talk about your product. Request an audit consultation.